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www.france-optique.com, "Eyes-Road satisfaction survey"

Eyes-Road survey in December 2016

Article published on www.france-optique.com on October 18, 2017.

Satisfaction survey conducted in December 2016. The panel, all members of the group; a person from the General Management and / or Commercial and a Computer Service person.

For nearly two-thirds of the people questioned, Eyes-Road is an EEIG at the service of the entire optics profession but remains perceived by the fifth as a trading company.

  • The positioning of the price of the Eyes-Road service is considered satisfactory for more than three quarters of those surveyed
  • 87% of respondents are satisfied or very satisfied with the commercial reactivity of Eyes-Road.
  • 72% of respondents are satisfied or very satisfied with the readability and understanding of the Eyes-Road offer
  • More than nine tenths of respondents are satisfied or very satisfied with the responsiveness of technical support to respond to their request for intervention.
  • 96% of respondents are satisfied or very satisfied with the reliability of the platform.
  • 90% of respondents are satisfied or very satisfied with the platform's response time.
  • 97% of respondents are satisfied or very satisfied with the technical expertise of stakeholders.

Press relations: Dominique Cattezd.cattez@eyes-road.com